What's New

Product updates and release notes

We ship constantly. Here's what landed lately — new features, improvements, and the occasional behind-the-scenes story about why we built it.

Latest highlights

New feature

Multi-property accounts for HOAs and property managers

One customer record can now own multiple service addresses — built for HOAs, commercial chains, and property management groups.

Until now, an HOA with 40 properties meant 40 separate customer records — duplicate contacts, duplicate billing, and a tangled mess on the dashboard. Today that changes.

When you turn on Multi-Property Accounts in Business Profile, every customer can hold a list of properties. Each property has its own address, lat/lng, lot size, gate codes, and average visit time. Jobs, quotes, schedules, and invoices all attach to a specific property — and the map, route optimizer, and crew app all know which one to drive to.

For residential customers, nothing changes. The picker only appears on customers with more than one property, so single-home accounts stay clean. And every existing customer was automatically given a primary property, so the upgrade was silent for the 173 customers already in the system on launch day.

This is Phase 1 of a deeper HOA / commercial buildout. Consolidated billing across properties (one invoice for the whole portfolio) is on the way next.

New feature

Commercial billing: net terms, statements, and W-9 download

Commercial customers want net-30 invoices, sequential invoice numbers, and a downloadable W-9. Lawnager now handles all three.

Commercial accounts don't pay like residential ones. They want net-30 or net-60 terms, an invoice number that increments, a monthly statement they can hand to AP, and your W-9 on file. Until this release, none of that existed.

Now: every customer has an account type (Residential, HOA, Commercial, Property Management) — visible on the customer profile and list rows as a small chip. Commercial customers get net terms applied automatically, sequential invoice numbers, and a one-click statement download that totals open invoices for the period.

You can upload your W-9 once in Business Profile. Commercial customers can download it from their portal without an email back-and-forth — exactly what their AP team is going to ask for in the first 48 hours.

Late-fee policies are configurable per account. Saved cards, bulk pay, and ACH for commercial customers are coming in the next phase, tied to the upcoming Stripe Connect migration.

New feature

Equipment maintenance tracking

Log hour meters, schedule oil changes and blade sharpenings, track repairs, and see when each mower is due for service. Built for ops who actually care about uptime.

Most lawn care software treats equipment as an afterthought. Lawnager now treats it as a first-class object.

Add each piece of equipment — mowers, trimmers, blowers, trucks — with purchase date, hour-meter readings, and a maintenance schedule (oil every 50 hours, blades every 100, that kind of thing). Log a repair when it happens. Get a clean "what's due" view that flags overdue service before it becomes a Monday-morning breakdown.

Equipment shows up in its own Report tab with maintenance history and cost rolls. It pairs with the existing crew app and routes — equipment is yours to manage at the business level, not assigned per crew yet, but that's on the roadmap if it becomes useful.

Equipment maintenance guide

Everything else

Improvement

Per-invoice receipts and account-type chip in the customer portal

The customer portal got a meaningful upgrade alongside the commercial workflow release.

  • •Every paid invoice now has a downloadable receipt PDF — rendered in the customer's local timezone, not the pro's.
  • •Statement Download moved to the top of the portal, above the invoice list, where commercial customers actually look for it.
  • •Far-future scheduled jobs are hidden from the portal so customers don't see "scheduled for 2027" and get confused.
  • •Account-type chip (Residential / HOA / Commercial / Property Mgmt) shows on the customer profile so your team can triage at a glance.
New feature

Conversational onboarding assistant

The old fixed-step onboarding tour was replaced by a chat-driven assistant that adapts to who you are and what you've already done.

  • •NEPQ-style coaching language — asks what you need, doesn't lecture.
  • •Knows what page you're on and tailors guidance to mobile vs desktop UI vocabulary.
  • •Can directly update your profile, services, and website settings via tool calls — no copy-paste back and forth.
  • •Highlight overlays guide you to the exact UI element being discussed.
  • •Celebration toasts fire on real activation milestones (quote sent, quote accepted, invoice paid).
New feature

Customer self-scheduling

Customers can now request a service date themselves from the portal — you approve or counter-propose. Cuts out the "what day works for you" SMS thread.

  • •Tier A: customer picks a window, you accept or suggest an alternative.
  • •Available windows respect your route days and existing schedule load.
  • •Auto-rejects dates outside your service area or service hours.
Improvement

Explore Lawnager with demo data

New signups can now opt into a fully-seeded demo workspace — 38 sample customers, real jobs, quotes, and invoices — to explore the product before adding real data. Wipe it with one click when you're ready to start for real.

Improvement

Founder welcome email

Every new signup now gets a personal note from the founder within minutes of signup — with a direct reply path. Real conversations, not no-reply boilerplate.

Launch

Lawnager for iOS — App Store launch

The iOS app is live on the App Store. Same Lawnager you know, wrapped natively for iPhone and iPad — with push notifications, biometric login, and offline-friendly schedule access.

Get it on the App Store
Launch

Lawnager for Android — Play Store launch

Android pros: you have your app too. Available on Google Play with push notifications, signed APK distribution, and the same offline-tolerant crew experience as iOS.

Get it on Google Play
New feature

Refunds and Stripe disputes pipeline

A full refunds + chargeback workflow: refund any payment in one click, surface Stripe disputes in the dashboard, and respond with attached evidence directly from the app. End-to-end live-verified with real Stripe disputes before launch.

Disputes & refunds guide
New feature

Customer loyalty program

Pro-tier customers can run a points-and-rewards loyalty program in their own portal — points per service, redeemable rewards, care plans, and price locks. Branded with your business identity, not Lawnager's.

Customer loyalty program guide

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