Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Lawnager (“we,” “us,” or “our”) governing your access to and use of the Lawnager platform, including the web application, customer portals, APIs, mobile interfaces, and all related services (collectively, the “Service”).

By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

Lawnager is a cloud-based business management platform for lawn care and landscaping operators. The Service includes tools for quoting, scheduling, invoicing, route optimization, customer management, crew management, marketing campaigns, and customer portal access. Features may vary by subscription plan.

• You must provide accurate, complete, and current information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account.
• You must be at least 18 years of age to create an account.

4.1 Plans

The Service is offered under multiple subscription tiers (e.g., Starter, Growth, Pro) with varying features and usage limits. Plan details and pricing are available on our website and may change with 30 days' notice.

4.2 Billing

• Paid subscriptions are billed in advance on a monthly or annual basis.
• All fees are non-refundable except as required by applicable law or as expressly stated in these Terms.
• You authorize us to charge your designated payment method for recurring subscription fees.
• If payment fails, we may suspend access to paid features until the balance is resolved.

4.3 Free Tier

The Starter plan may be offered at no charge with limited features and usage caps. We reserve the right to modify or discontinue the free tier at any time with reasonable notice.

4.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Transmit spam, unsolicited messages, or bulk communications that violate anti-spam laws (CAN-SPAM, TCPA, or equivalent).
• Upload or transmit viruses, malware, or other harmful code.
• Attempt to gain unauthorized access to any part of the Service, other accounts, or related systems.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use the Service to compete with Lawnager or build a substantially similar product.
• Scrape, harvest, or collect data from the Service by automated means without our written consent.
• Exceed the usage limits of your subscription plan through automated or artificial means.

We reserve the right to suspend or terminate accounts that violate these terms, with or without prior notice depending on the severity of the violation.

6.1 Ownership

You retain all rights to the data you enter into the Service (“Your Data”), including customer information, job records, invoices, photos, and any other content you create or upload. We do not claim ownership of Your Data.

6.2 License to Us

By using the Service, you grant us a limited, non-exclusive license to use, process, store, and display Your Data solely to provide and improve the Service. This license terminates when you delete Your Data or close your account.

6.3 Data Portability

You may export Your Data at any time by contacting support. We will provide a machine-readable export within a reasonable timeframe.

6.4 Data Processing

Our handling of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.1 Your Messages to Your Customers

The Service enables you to send SMS messages, emails, and notifications to your customers on your behalf. You are solely responsible for:

• Obtaining proper consent from your customers before sending communications.
• Complying with all applicable messaging laws (TCPA, CAN-SPAM, CASL, GDPR, and any local regulations).
• Honoring opt-out requests from your customers promptly.
• The content of all messages sent through the Service.

Lawnager acts as a technology provider and is not responsible for the content or legal compliance of messages you choose to send.

7.2 Our SMS Messages to You (Lawnager Onboarding & Account Program)

If you opt in, Lawnager may send you SMS text messages for onboarding tips, support check-ins, and account updates. You opt in by checking a dedicated SMS-consent box when you create an account at app.lawnager.com/signup; the exact consent wording and a screenshot of the checkbox are published, server-rendered, at lawnager.com/sms-opt-in. Consent is optional and is not a condition of purchase or of using the Service. This program is B2B only and Lawnager does not send unsolicited or cold SMS.

• Message frequency varies — typically about 4–8 messages per month.
• Message and data rates may apply according to your mobile carrier plan.
• To opt out, reply STOP to any message at any time. For help, reply HELP or email privacy@lawnager.com.
• Carriers are not liable for delayed or undelivered messages.
• Your mobile information and SMS consent data are never shared with third parties or affiliates for marketing or promotional purposes, as described in our Privacy Policy.

The Service may integrate with third-party services (e.g., Stripe, QuickBooks, Google). Your use of such integrations is subject to the third party's own terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of third-party services.

You authorize us to exchange data with connected third-party services as necessary to perform the integration you have enabled.

8.1 Payment Processing (Stripe Connect)

Lawnager partners with Stripe, Inc. (“Stripe”) to facilitate payments between you (“Pro”) and your customers. To accept card and Buy-Now-Pay-Later payments, you connect a Stripe account through Stripe's hosted onboarding. By doing so, you agree to the Stripe Connected Account Agreement and the Stripe Services Agreement. Payments are processed as direct charges on your connected account: you are the merchant of record, funds settle directly to your Stripe account, and Lawnager does not custody, hold, or take possession of your funds at any point.

8.2 Platform Fees

Lawnager currently does not charge a platform fee on payments processed through your connected account. Lawnager reserves the right to introduce a platform fee in the future. Any such fee will be disclosed with at least 30 days' written notice via email to the address on file, and you may close your Lawnager account before the fee takes effect without penalty.

8.3 Stripe Processing Fees

Stripe's payment processing fees (currently 2.9% + $0.30 per card transaction; higher for Buy-Now-Pay-Later methods such as Klarna and Affirm) are deducted directly from your transactions by Stripe before payout. These fees are set by Stripe, not Lawnager, and are subject to change per Stripe's terms. Chargebacks, refunds, and dispute liability for payments on your connected account are governed by your agreement with Stripe.

The Service, including its design, code, algorithms, branding, documentation, and all associated intellectual property, is owned by Lawnager and is protected by copyright, trademark, and other laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

“Lawnager” and associated logos are trademarks of Lawnager. You may not use our trademarks without prior written permission.

Certain features of the Service use artificial intelligence to generate content such as quotes, descriptions, marketing copy, and FAQ responses. AI-generated content is provided as a starting point and may contain inaccuracies. You are responsible for reviewing and editing AI-generated content before using it in your business operations.

We do not guarantee the accuracy, completeness, or fitness for any particular purpose of AI-generated content.

We strive to maintain high availability but do not guarantee uninterrupted or error-free access to the Service. We may perform scheduled maintenance with reasonable advance notice. Unscheduled downtime may occur due to circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time. For material changes to paid features, we will provide at least 30 days' notice.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAWNAGER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

You agree to indemnify and hold harmless Lawnager and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Communications you send to your customers through the Service.
• Any dispute between you and your customers.

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in the state where Lawnager is headquartered. Each party shall bear its own costs. You agree to resolve disputes on an individual basis and waive any right to participate in a class action.

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

We may suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or any other reason with reasonable notice (except in cases of egregious violations, where immediate termination may apply).

Upon termination, your right to use the Service ceases immediately. Sections 6.1 (data ownership), 12 (limitation of liability), 13 (disclaimer), 14 (indemnification), 15 (dispute resolution), and 16 (governing law) survive termination.

We may revise these Terms at any time by posting the updated version on this page and updating the effective date. For material changes, we will provide at least 30 days' notice via email or in-app notification. Your continued use of the Service after the revised Terms take effect constitutes acceptance.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Lawnager regarding the Service and supersede all prior agreements, representations, and understandings.

If you have questions about these Terms, please contact us at:

Lawnager
Email: legal@lawnager.com