Handling Rain Days and Weather Disruptions

Handling Rain Days and Weather Disruptions

Rain happens. When a storm forces you to cancel a full day of work, the last thing you want is to manually track down every affected job and rebuild your schedule from scratch. Lawnager handles weather disruptions through a combination of overdue job flagging, calendar drag-and-drop rescheduling, and route re-optimization — so you can get back on track fast.

Step 1: Identify Affected Jobs

When a scheduled job isn't completed on its scheduled date, Lawnager automatically flags it as overdue in your Jobs list.

1. •Go to Jobs in the left sidebar.
2. •Look for jobs marked with a red overdue indicator — these are jobs that missed their scheduled date.
3. •You can also filter by the Scheduled tab to quickly see jobs that are still open and unfinished.

Tip: If you cancelled the whole day in advance, you can also use the Map tab to see all affected jobs grouped by location — helpful when deciding how to redistribute the work.

Step 2: Reschedule Your Jobs

You have two options for moving affected jobs to a new date.

Option A — Drag-and-drop on the Calendar (recommended on desktop):

1. •Go to Schedule in the left sidebar.
2. •Find the overdue or cancelled jobs in the calendar view — they'll appear on their original date.
3. •Drag each job to a new available day. The job is instantly rescheduled.
4. •To move a job back to your unscheduled queue, drag it off the calendar into the Unscheduled Jobs panel on the right.

Option B — Reschedule from the Jobs list:

1. •Go to Jobs and click on an affected job.
2. •Update the scheduled date directly in the job details.
3. •Save your changes.

Step 3: Re-Optimize Your Routes

Once you've moved jobs to their new dates, run Smart Schedule to rebuild optimized routes for the rescheduled days.

1. •Go to Smart Schedule (Route Optimization) in the left sidebar.
2. •Select the dates that now have rescheduled jobs.
3. •Configure your vehicles, crew, and working hours as usual.
4. •Click Build Schedule — Lawnager re-optimizes routes to account for the updated job list, crew availability, and any additional workload from the weather makeup days.
5. •Click Apply Schedule to push the updated routes to your crew's field app.

Crew members will see the updated route instantly on their devices — no need to call or text them individually.

Mid-day changes: If conditions change while your crew is already in the field, crew members can tap Re-optimize Route directly from their field app to get an updated stop order on the fly.

Keeping Customers Informed

Customers don't like surprises. Here's how to communicate proactively when weather disrupts their service:

• •Job reminder automations will automatically send updated reminders when a job is rescheduled to a new date — no manual outreach needed if the automation is enabled.
• •For a personal touch, go to Marketing → Campaigns and send a quick SMS or email to affected customers explaining the delay and their new service date.
• •If a customer reaches out directly, they can see their updated job date in the Client Portal as soon as you reschedule it in Lawnager.

Common Pitfalls

• •Don't cancel jobs — reschedule them. Cancelling a job removes it from your revenue tracking and won't carry forward to a new date. Use drag-and-drop or edit the job date instead.
• •Re-run Smart Schedule after rescheduling. Moving jobs to a makeup day without re-optimizing can create inefficient routes. Always rebuild the schedule for any day where jobs were added.
• •Check recurring schedules. If you have weekly or biweekly recurring jobs, a skipped visit won't automatically create a makeup occurrence. You may need to manually schedule a one-off job for customers who need it.