Invoice Payment Reminders: How to Get Paid Faster with Automated Follow-Ups

Chasing unpaid invoices is one of the most frustrating parts of running a lawn care business. Lawnager's payment reminder system takes that off your plate by automatically following up with customers who haven't paid — so you stay professional without the awkward phone calls.

How Payment Reminders Work

When an invoice is sent to a customer and remains unpaid, Lawnager can automatically send follow-up reminder emails on your behalf. Reminders go out based on the schedule you configure and stop automatically once the invoice is paid.

Reminders are sent to the customer's email address on file and include a direct link to pay through the Client Portal.

Setting Up Payment Reminders

1. •Go to Settings → Notifications.
2. •Scroll to the Invoice Reminders section.
3. •Toggle Automatic Payment Reminders to On.
4. •Set when reminders should be sent:
   • •Before due date — a heads-up before the invoice is due (e.g., 3 days before)
   • •On due date — a same-day nudge
   • •After due date — follow-ups for overdue invoices (e.g., 3 days, 7 days, 14 days overdue)
5. •Enable or disable each reminder individually using the toggles.
6. •Click Save Changes.

Tip: You don't have to use all reminder slots. Many operators find that a "3 days before" reminder plus a "3 days after" reminder is enough to prompt most customers to pay without feeling pestered.

Customizing Reminder Message Templates

Lawnager uses a default message for reminders, but you can edit the wording to match your tone.

1. •Go to Settings → Templates.
2. •Select Invoice Reminder from the template list.
3. •Edit the subject line and message body.
4. •Use the available merge tags (such as {{customer_name}}, {{invoice_total}}, and {{due_date}}) to personalize each reminder automatically.
5. •Click Save.

Tip: Keep reminder messages friendly, especially early ones. A warm tone on the first reminder preserves the customer relationship — save the firmer language for messages that go out after the due date has passed.

Checking Which Invoices Are Overdue

You can see all unpaid and overdue invoices at a glance without digging through individual records.

1. •Go to the Invoices page from the main navigation.
2. •Use the Status filter and select Overdue to see only invoices past their due date.
3. •Click any invoice to view its details, see when reminders were sent, or manually send a reminder right now.

Sending a Manual Reminder

If you want to follow up outside of the automated schedule:

1. •Open the invoice from the Invoices page.
2. •Click Send Reminder.
3. •Confirm the message and click Send.

The customer will receive the reminder immediately. This also appears in the invoice's activity log so you always have a record of contact.

Testing Reminders Before They Go Live

Not sure how your reminder emails will look to customers? Use Test Mode to preview them before they go out.

1. •Go to Settings → Notifications.
2. •Toggle Test Mode to On.
3. •Any reminders that would normally go to customers will be sent to your own email address instead.
4. •Turn Test Mode off when you're satisfied.

Common Pitfalls

• •Reminders won't send if the customer has no email address on file. Make sure every customer record has a valid email before sending invoices.
• •Reminders stop automatically when payment is received. You don't need to manually cancel them — Lawnager detects the payment and removes the customer from the reminder queue.
• •Manual "Send Reminder" does not reset the automated schedule. Both can run independently, so avoid doubling up if automations are already active.

Quick Summary

| Setting | Where to Find It | |---|---| | Turn reminders on/off | Settings → Notifications | | Edit reminder timing | Settings → Notifications | | Customize message | Settings → Templates | | View overdue invoices | Invoices → Status: Overdue | | Send a one-off reminder | Open invoice → Send Reminder |

With reminders configured, you can focus on the work — and let Lawnager handle the follow-up.