Increasing customer retention rates by 5% can increase profits by 25% to 95%
Do you want happy lawn care clients? Would you like clients who not only stay on board, but send referrals to your business? It costs much more money to recruit a new lawn care client than it takes to retain just one. To find out what makes customers happy, let’s look at what your client’s desires when choosing a lawn care company.
#1 Clear Communication
One of the biggest complaints of lawn care companies is clear communication. Clients are often frustrated by the current communication channels, untimely calls, mismatched quotes or surprise services.
- Avoid surprises with clear, concise and timely quotes
- Show up on Time
- Provide Timely Invoices
- Give and Receive Feedback
- Consider The Best Medium for The Job
With Lawnager AutoPay feature, your clients may easily request quotes, see upcoming jobs and receive a receipt once the job is complete all through an easy to use home portal. Lawnager keeps a consistent line of communication open with clients to easily access their schedule of upcoming jobs without any unnecessary emails or phone calls providing you with more time to drive sales.
The most important thing in communication is to hear what isn't being said.
- Peter Drucker
#2 Competitive Pricing
Building in costs of materials, fuel and labor are all critical parts to pricing your services, but time is the single most important factor when considering how much to charge.
- Keep track of how long it takes to complete each and every job
- Measure time for each customer and service type
- Stay ahead of your competitors' guess work
With Lawnager's unique time tracking system, you and your crew are able to see your hourly rate with the simple push of a button. When arriving on a job site, you (or your crew) simply push
start and stop when the job is complete. This simple step provides you with valuable time tracking for every job and for AutoPay customers automatically sends a receipt to avoid unnecessary paperwork or manual invoices.
Time is what we want most but what we use worst.
- William Penn
#3 Quality Service
Unless referred by a trusted friend or family member, hiring a new lawn care service can be an intimidating task for a client. How did they know if they can trust in your business’ lawn care services?
- Seek feedback
- Ensure the customer is happy with your service
- Resolve any misunderstanding
- Learn to avoid repeating the same mistakes
Upon the completion of every AutoPay job, Lawnager sends both a receipt and a feedback request measuring your customers happiness level with each job. This empowers you to resolve issues, ensure client satisfaction and provide feedback to your crew when they receive high marks.
Your most unhappy customers are your greatest source of learning.
- Bill Gates
Lawnager software helps free up your time with job time tracking, automatic payments, professional invoices, crew management, email marketing, etc. so you have more time to focus on providing outstanding service! Clients may also provide helpful feedback in the Lawnager app. Potential clients build more trust as you keep your ratings soar higher.
Lawnager software assists in keeping your customers happy by solving their communication, pricing and maintaining quality services. Find out more
here.
© 2024 Lawnager, Inc. All Rights Reserved.